Privacy Policy meta88 — Protecting Your Personal Data in Malaysia

Meta88 (meta88.vin) is fully committed to protecting the privacy of every member who uses our platform. This Privacy Policy explains in detail how we collect, use, store and protect your personal information when you register, login or use any services offered by meta88.

This document should be read together with Terms and Conditions and Responsible Gaming Policy meta88, all of which together form a comprehensive agreement between you and us.

By registering an account or using the meta88 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

Meta88 collects various types of information depending on how you interact with our platform. Generally, the information collected falls into two main categories:

Information You Provide Directly:

• Full name, date of birth and gender
• Email address and mobile phone number
• Current residential address
• Identity verification (KYC) documents such as national ID, passport or driving licence
• Bank account or e-wallet details for deposit and withdrawal purposes
• Information you share when contacting our customer support team

Information Collected Automatically:

• IP address and device information (device type, operating system, web browser)
• Platform usage data including pages visited, access times and in-platform actions
• Wagering and transaction history
• Cookie data and related tracking technologies
• General location information based on IP address

Every piece of information we collect is used for lawful and specific purposes. meta88 does not use your data beyond the scope stated in this policy. Key uses of your data include:

• Account management — securely creating, verifying, and maintaining your member account.
• Transaction processing — managing all deposits, withdrawals, and wagers you make on the platform.
• Identity verification (KYC) — verifying that every member meets the minimum age requirement and preventing identity fraud.
• Legal compliance — fulfilling legal obligations including anti-money laundering (AML) requirements.
• Platform security — identifying and preventing fraudulent activity, unauthorized access, and system abuse.
• Customer support — enabling our team to resolve your queries and complaints efficiently.
• Service communications — sending important notifications about your account, transactions, and platform updates.
• Product improvement — analyzing aggregate usage patterns to improve the overall platform experience.
• Marketing (with consent) — sending promotional offers and bonus information only if you have consented to receive them.

Meta88 does not sell or rent your personal information to any third party. However, there are limited situations where we need to share certain information with trusted partners to keep our services running smoothly:

• Payment providers — information required to process deposits and withdrawals via FPX, DuitNow, Touch 'n Go eWallet, and other supported payment methods.
• Identity verification service providers — to conduct KYC checks as required by industry standards.
• Game software providers — minimum technical data required to deliver a smooth gaming experience.
• Authorities and law enforcement agencies — when required by a court order or valid legal obligation.
• Auditors and professional advisors — bound by strict confidentiality obligations.

All third parties we work with are required to uphold data protection standards equal to or higher than those we practise at meta88.

Meta88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies — collecting information on how you use our platform to help us identify areas for improvement.
• Functional Cookies — saving your preferences such as language and display settings to provide a more personalized experience.
• Analytics Cookies — helping us understand aggregate traffic patterns and platform usage through trusted analytics tools.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the meta88 platform.

Meta88 continuously invests in the latest security infrastructure to keep your personal data protected at all times. Our security measures include:

• Data encryption using 256-bit TLS/SSL protocol for all data transmissions between your device and our servers.
• Two-factor authentication (2FA) available to all member accounts as an additional layer of security.
• 24/7 Monitoring by a cybersecurity team that remains vigilant against suspicious activity at all times.
• Penetration testing conducted periodically by independent security experts.
• Strict internal access controls — only authorized personnel may access member personal data, and every access is logged and audited.
• Secure data backup and tested disaster recovery procedures to ensure continuity of service.

While we take all reasonable precautions, no security system is entirely foolproof. In the event of a data security breach affecting your information, we will notify you within the timeframe required by applicable law.

As a meta88 member, you have the following rights regarding your personal data. You may exercise these rights at any time by contacting our support team:

We will process every request within 30 business days from the date of receipt. For more complex cases, this period may be extended to 60 days with prior notification to you.

Meta88 retains your personal information for as long as your account is active or as needed to provide services to you. Following account closure, certain data categories may need to be retained for longer periods for the following reasons:

• Legal requirements and compliance — transaction records and KYC information are retained for the minimum period prescribed by applicable anti-money laundering laws (typically 5 to 7 years).
• Dispute resolution — betting history and transaction records are retained for as long as needed to resolve any disputes that may arise.
• Fraud prevention — certain information is retained to help detect and prevent fraud and platform abuse in the future.

When data is no longer required for any legitimate purpose, it will be securely deleted or anonymised using procedures that ensure it cannot be recovered.

The meta88 platform may contain links to third-party websites or services in certain contexts, such as payment providers or game providers. This Privacy Policy applies solely to the meta88 platform.

Meta88 is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of each third-party website you visit separately before providing them with any personal information.

Meta88 services are exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal information from individuals who are underage.

Should we find that personal information of a minor has been collected without the knowledge or consent of a valid guardian, we will take immediate steps to delete that information and close the relevant account.

If you have any questions, concerns or wish to exercise your rights regarding personal data, our team is ready to assist through the following channels:

• Live Chat — available 24 hours a day, 7 days a week directly through the meta88 platform.
• Support Email — [email protected] (displayed as text, not a clickable link).
• FAQ Page — refer to FAQ for instant answers to common queries.

We are committed to responding to all privacy-related enquiries within 3 business days. For personal data rights requests, the processing period is within 30 business days.

This Privacy Policy is the latest version and takes effect from 1 January 2026. meta88 reserves the right to update this policy from time to time. Any significant changes will be communicated to members via email or in-platform notification.